Hate Your Job? Join the Other Millions of Americans…
A recent survey conducted by Entrepreneur Magazine suggested that 77% of Americans dislike their jobs. Most of the people cited that office politics as well as their bosses were part of the reason why they disliked their current occupation. I found it really interesting that it was other people, and not job descriptions, that were given as the main reason for people hating their jobs.
Today’s business world is a fickle beast. It moves at break neck speeds and demands everything from you and your peers. In corporations there is a constant sense of urgency as you’re held to quarterly results and expected to reach your growth goals. I have spent a great deal of time researching the culture of corporate America and it’s scary to see the negative progression of our supposed “productive cultures”. There is a growing demand for results and lessening of support. This current culture crisis in America would be enough to make anyone hate their job, yet most of the negativity is directed at our bosses.
Believe it or not, there are some vestiges where good corporate culture fosters success and growth. It’s really sad that these businesses are few and far between but they do exist and the reason they succeed is because of their management and social intelligence.
Social Intelligence and the Biology of Leadership
In September of 2008 Harvard Business Review posted an article that tackled this very subject. It was titled Social Intelligence and the Biology of Leadership and was written by Daniel Goleman, PhD and Richard Boyatzis. If you subscribe to HBR I would highly recommend checking out this article. This article was viewed as ground breaking and cutting edge by the business community.
Goleman, who is the leading expert in social intelligence, looked at management from a social neuroscience perspective. He focused on the importance of empathy and understanding and becoming attuned to others moods. He stressed the importance of developing a genuine (that is the key word here) interest in and talent for fostering positive feelings in the people whose cooperation and support you need. As it turns out certain people have a biological predisposition that allows them to be more emotionally attuned and aware. However, it’s important to note that these skills can be developed over time.
In the past it has been common practice to promote a worker based solely on results. Promoting based only on results seems to make perfect sense, however more often than not this decision to promote based on numbers backfires. Sales is a prime example. I have seen numerous sales reps promoted to managers, and at the same time I have seen a vast majority of them fail in their new position. The reason being was though they could produce sales results they do not have the social intelligence to enable their staff to produce the same results. Sadly most do no understand the nuances of understanding and communicating so they try to force results and goals on their staff and that’s where rifts start to form. Results are important when selecting a manager, but along with results social interactions should be looked at heavily to ensure you’re getting a person who is skilled in understanding and communicating with others.
A Happy Boss is a Great Boss
Research suggests that top performing leaders elicited laughter from their subordinates three times as often as mid performing leaders. A reason for this is that being in a good mood helps people take in information effectively and respond nimbly and creatively. Laughter is paramount to social intelligence. It’s been said that when communicating with another person laughter is the shortest distance between two people.
There is a line though when it comes providing a positive environment. There are strict bosses out there and conversely there are bosses that are not strict enough. A good manager and leader will know how to handle that line because they will have understood how to interact with each individual employee to get the most out of them. Leaders have to be demanding but in ways that foster a positive mood.
The carrot on a stick method doesn’t make neural sense. If you want to succeed in the long run you need to break away from the trite management strategy that would have you threatening your staff and scaring them into results. It might produce some short term results but it comes at a high price in the long run – the loss of trust from your staff. Become a socially intelligent leader; genuinely understand the strengths, weaknesses, goals, and talents of your staff and yourself. Enable your staff for long term success and have fun while doing it. Accomplish this and the results might surprise you. After all, research in the past decade has confirmed that there is a large performance gap between socially intelligent and socially unintelligent leaders.
The single largest criterion I use to judge advice (and possibly all information) is, ‘is it actionable.’
This post is extremely actionable.
I’m headed to the office tomorrow to make the people on my team, whom I manage, laugh, but still maintain a professional respect.
Well done, Torres. Great post, and thanks for the challenge.
I have been saying this for years, and I didn’t need to review an article from a Harvard scholar to realize it. Just years of coaching and working with kids. It is a shame the alleged “smart” people in the business world unable to grasp this idea. It is common sense. Either that, or I am just a genius, haha.
You couldn’t have said it better. The more I explore the topic of emotional and social intelligence the more i say, “this should be common sense for everyone.” Which leads me to the one of many conclusions that this has more to do with discipline then any other factor. I mean people know that vegitables are good for them, but not everyone eats the daily suggested serving.